Return Policy

1. Overview

At MamaEase.shop, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a hassle-free return process.

2. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Products must be unused, in original packaging, and in the same condition as received.
• Personalized or hygiene-sensitive items (e.g., baby skincare, breastfeeding products) are not eligible for return due to safety reasons.
• Proof of purchase is required for all returns.

3. How to Initiate a Return

To request a return, please follow these steps:

1. Contact us at contact@mamaease.shop with your order number and reason for return.
2. We will provide return instructions, including the return address.
3. Ship the product back to us using a trackable shipping method.
4. Once received and inspected, we will process your refund or exchange.

4. Refunds

Once we receive your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days.
• Refunds will be credited back to your original payment method.
• Shipping costs are non-refundable unless the return is due to a defective or incorrect item.

5. Exchanges

If you need to exchange an item for a different size or variant, please email us at contact@mamaease.shop. Exchanges are subject to stock availability.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange a replacement or full refund.

7. Non-Returnable Items

• Gift cards
• Personalized or custom-made products
• Health and hygiene-related items
• Final sale or clearance items

8. Contact Us

For any return inquiries, feel free to contact our support team at contact@mamaease.shop.